To make sure that our working relationship starts in the best way, I'd like to provide you with some information so you can clearly understand what the process is, how it will be delivered, what I expect from you and lastly, what you can expect from me, and that’s what I hope to achieve within this Agreement.

This Agreement sets out the whole arrangement between us and since reading legal documents is not the most fun anyone has ever had, I have tried to make things as simple as possible.

As with everything, I have avoided using complicated legal terms or technical jargon as much as I can since I have no desire to confuse you or be unclear. I want this whole process to be as uncomplicated as possible! I really just want to ensure that we start out on the right foot with total clarity on what is expected as we start work together on building something spectacular!

So, without further ado;

1. Carrying out the services

1. If you are a consumer, you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.

2. Once your non-refundable deposit has been received & have signed this contract, you secure your agreed date. Once the date is secured, the Business Owner will fully reserve the date agreed upon and will not make any other reservations. No designing will take place and no rights are granted until a timely payment is made. Should the project date not be secured by method of payment within 14 days of signing this contract, you may miss out on the month advertised and will have to wait for the next slots to become available.

3. My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can start the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include sickness, grief, injury, technical issues or anything else beyond my control.

4. Communication usually takes place remotely via email unless we agree alternative methods.

2. Your responsibilities

1. You will pay the price for the services in accordance with the relevant services description.

a) The Client shall pay the amounts on the due dates that are listed on the invoice for the services covered under this Agreement.

b) If the client opts to pay by payment plan the invoice will reflect this. A payment plan is an interest-free loan from the Business Owner to allow the client to access the services, without investing the full fee upfront. The business owner offers this option as a courtesy to make their services more accessible, however the payment plan is not a subscription that the client can cancel at-will, at any time convenient for them. It is a legal obligation and commitment to pay the full price for the services outlined.

c) If payments are made later than 10 days past its date due, £50 will be added to the overall invoice total each time a payment is late.

2. You will provide me with any information required and assistance with any technical details, copy and brand assets that maybe required for a successful build.

a) You will also ensure that any information is complete, accurate and submitted at the latest 14 days prior to your chosen project end date, this will be selected in stage 

3. Failure to do so may result in forfeiting your chosen dates. This is at the discretion of the business owner. This will incur an additional booking fee of 50%.

3. Charges and payment

1. There is a non-refundable, non-transferrable booking fee (this is included in your total price)

a) You have a right to a ‘14 day cooling off period' exceptions of this are outlined in (4. Cooling Off Period)

2. Payment is via online payment and is agreed between us and set out in the description of services section.

3. The relevant services description will state if you have opted for a payment plan. If you fail to make any of the payments within 10 days of the due date, a 10% late fee will be incurred. If this happens more than once, I reserve the right to invoice you immediately for the whole of the outstanding balance of the project to be paid in full within 28 days. Failure to pay within those 28 days will result in the debt being passed on to a debt collection agency.

4. Cooling off period

1. You have the right to cancel this contract within 14 days of signing up without giving any reason.

2. The cancellation period will expire after 14 days of the date of the contract.

3. However, if you confirm to me you wish me to start to provide the services during the 14 day cancellation period then you lose your right to cancel and any monies paid will be non-refundable.

5. Effects of cancellation in the Cooling off Period

1. If you cancel this contract in accordance with the cooling off period in clause 4.1, I shall reimburse to you all payments received from you except where I am allowed to keep such payments for example where I have started carrying out the services within the 14–day cancellation period.

2. I shall make the reimbursement promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

6. Effects of cancellation outside of the Cooling off Period

1. If you cancel this contract after cooling off period in clause 4.1, has expired but within reasonable time before your planned start date, you may be entitled to a refund of any monies paid, minus the non-refundable, non-transferrable deposit. This is at the designers discretion.

2. Any cancellations made within 3 weeks of your planned start date will be charged in full. If you have opted for a payment plan, any instalments still outstanding will be due in line with the original agreement.

7. Late Fees

1. Your files, documents and final payment are due 7 days before your project start date. If upon my checks on the morning after the due date, these are not submitted, your build may be delayed.  If this is the case, you will need to book another start date which will incur a 50% booking fee. You will receive reminders both 7 days before the homework is due and on the day it is due.

2. The designer is not responsible for delays in the client’s schedule that are a result of the client’s planning.

8. Revisions

1.  During your 7 day revision period, you have the opportunity to let me know if you are unhappy with the direction of your build. This is your chance to have any major amendments made. 

2. You will have a 7 day "teething" period after your chosen project end date for any minor tweaks that you may need. Any changes made after this period will be charged at £80 per hour.

3. You are required to respond with feedback within 2 hours of receiving any design work on the week of your build. In the case that the designer makes multiple attempts to contact the client and they are failing to communicate, the build will be stopped, a new date will be required to be booked which will be charged in full.